Ticket ID: 26772 Creation Date: 11/1/2024 8:49 AM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: 9.9.6191 Language: English
Views: 591 Last Modification Date: - Platform:
Level: Pending Modified By: -

Support Request: Non floating on-screen keyboard

Description

Hi

Even though floating OS-keyboard isn't selected it's still posible to move it around on the screen. One hotel asks us if it is possible to disable this behaviour i.e. the keyboard is fixed located in the default position at the bottom of the screen?

BR
Tomas Holm

Answer: (4)
Re: Non floating on-screen keyboard 11/4/2024 9:26 AM
Hello,

I cannot comment on the Windows system's on-screen keyboard as this is neither supported nor blocked by SiteKiosk. You would have to configure this on the Windows system. If the setting is user-dependent, you can find information on how to access the Windows settings of the SiteKiosk user (used by default in Auto Start mode) here:
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826

Otherwise I would advise to deactivate the Windows on-screen keyboard because SiteKiosk has an integrated on-screen keyboard whose behavior you can set in SiteKiosk Classic Windows in the configuration under >On-Screen Keyboard (this also means that the on-screen keyboard can be set to Docked, either as a separate keyboard or in its settings under >Advanced). Usually these keyboards are docked by default (e.g. Touch Browser).
Further information here: https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?on-_screen_keyboard.htm

Regards,
Michael Olbrich
Re: Non floating on-screen keyboard 11/4/2024 9:28 AM
It is the SiteKiosk on-screen keyboard I'm referring to.
Re: Non floating on-screen keyboard 11/4/2024 1:58 PM
Hello,

In that case just select a corresponding docked keyboard such as the ‘TouchBrowser’ (without floating) or use any of the other keyboards without activating the option ‘Show floating keyboard on the display (Floating keyboards)’ under ‘>On-Screen Keyboard>Advanced’ where there is no key on this keyboard to turn it into a floating keyboard (basically all except ‘Windows 8 touchscreen’).

Regards,
Michael Olbrich
Re: Non floating on-screen keyboard 11/4/2024 3:01 PM
That worked thanks.
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