Ticket ID: 26771 Creation Date: 10/31/2024 9:21 PM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: - Language: English
Views: 641 Last Modification Date: - Platform:
Level: Pending Modified By: -

Support Request: URL whitelist

Description

Hello-I would like documentation for URL whitelisting requirements. THis would be for SiteKioskOnline, US version.

Answer: (3)
Re: URL whitelist 10/31/2024 10:00 PM
Hello,

Thank you for your inquiry. You can the documentation here: https://us.sitekiosk.online/help/en/Browser.html

This setting can be found in Project Settings>>Client>>Browser>>Forbidden Internet addresses / Permitted Internet addresses. This is text-based search by order of precedence in the list. You can have your blocks simplified as using asterisk (as a wild card mask):

*facebook.com*

And you can have your allowed URLs in this format for security reasons (if users have access to address bar):

*.website .com/*
*website.com/*

Some websites do not have "www." at the start. You can always refer to your logs for any websites that were blocked in Monitoring >>Device Name>>Logfiles: https://us.sitekiosk.online/help/en/Logfiles.html

Best regards,
Andre.
Re: URL whitelist 10/31/2024 11:05 PM
I don't need to know how to whitelist URLs in the app, I just need to know what SiteKiosk specific URLs we would need to allow through our firewall, if any, for SiteKiosk Online communications
Re: URL whitelist 11/1/2024 1:33 PM
Hello,

Thank you for the update. You will need to allow ports 443 for secure communication to the respective server you are connecting to, in this case, us.sitekiosk.online or IP 208.109.228.203 . You can find our FAQ here with certain custom exceptions: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25854

You can ignore those custom case scenarios, as by default all services uses port 443 in the current versions since SiteKiosk Online Server v1.2.

Best regards,
Andre.
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