Ticket ID: 26767 Creation Date: 10/21/2024 10:42 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9.7077 Language: English
Views: 802 Last Modification Date: 11/18/2024 1:30 PM Platform:
Level: Pending

Support Request: Canva portal not work and ask to a different browser

Description

Hi, our library students need to access Canva via kiosk locations. We have therefore created a button on the skin but the problem is that the Canva portal evidently does not recognize the SiteKiosk browser and asks to update to a different browser. See attachment.
What can we do?
Thank you.

Roberto

Answer: (2)
Re: Canva portal not work and ask to a different browser 10/21/2024 11:27 AM
We have found that Canva portal opens removing toggle "Add sitekiosk to user agent header" but authentication does not work when you use continuous with Google (I don't know with Facebook because I don't have it...)
Re: Canva portal not work and ask to a different browser 10/21/2024 12:37 PM
Hello,
that problem is not reproducible (both for Canva and for Google) with the current version of SiteKiosk and a standard configuration (where SiteKiosk is not added to the user agent header) you have stated you are using when creating this support request.
Send your configurtion file to support-europe[at]provisio.com and refer to this forum post in your email.
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