Ticket ID: 26758 Creation Date: 10/2/2024 4:13 PM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: 1.4.1022 Language: English
Views: 1233 Last Modification Date: 11/14/2024 2:35 PM Platform:
Level: Pending

Support Request: Browser fulscreen mode

Description

Hello,
For no reason, the browser no longer displays in full screen. However, screensaver is displayed in full screen.
Can you help me please ?
Best regards

Answer: (1)
Re: Browser fulscreen mode 10/2/2024 4:59 PM
Hello,

unfortunately, this cannot be reproduced and on my test device the web page element displays in full screen. In general, neither the project nor the SiteKiosk client installation changes automatically.

I have only noticed that you have activated the "Conditional properties" under "Size, position, alignment, spacing, rotation" for "Page 1" and the website element (without setting a condition).
Therefore, please deactivate the conditional properties first and test it again.

If this does not help, you may set the zoom to 150% under >Settings>User Interface.

If possible, you may also update the client version from 1.4 to 1.5 (the download can be found at >Dashboard Downloads, in case the device is rooted also see: https://sitekiosk.online/help/en/Updates.html)

Regards,
Michael Olbrich

P.S. As this is a public forum I have deleted the attachment
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