Ticket ID: 23454 Date de création: 10/05/2017 09:10 Produit: SiteKiosk Classic Windows Annexe: -
TicketType d´article: Support Request Version: 9.5 Langue: Anglais
Adressages: 32956 Dernière modification: 09/06/2017 10:49 Plateforme:
Niveau: Fermé

Support Request: on-screen keyboard doesn't show when cursor go to a Flash TextBox

Description

Hi there,
There is a Flash in our webpage, and there are some text boxes in the Flash.
but Sitekiosk's on-Screen keyboard doesn't show when cursor got o the flash text boxes.
It prevents user to input text on touch screen.
Could you give us any advice?
thanks in advance

Réponse: (5)
Re: on-screen keyboard doesn't show when cursor go to a Flash TextBox 10/05/2017 17:45
Does the keyboard open up when you tap text boxes on any other page? What browser are you using? Does this happen in start once or auto start? Double check the keyboard settings and open up your configuration tool and go to on-screen keyboard make sure that the keyboard is enabled.
Re: on-screen keyboard doesn't show when cursor go to a Flash TextBox 11/05/2017 02:34
Yes, the keyboard open up in other page. we are using SiteKiosk9.5 (Chrome skin). Both 'start once' and 'auto start' have the same issue.
Yes, I am sure the keyboard is enabled in configuration tool.
Also, one thing please be advised, the Text Box in Flash is a multiple lines text box. Will this cause any problem?
Re: on-screen keyboard doesn't show when cursor go to a Flash TextBox 11/05/2017 15:00
Im not sure by what you mean "In Flash" could you clarify for me please? Is this a program or a web form developed in house by you? You can also send me your config file and I can test it on my touchscreen monitor here. Your config should be located at C:\Program Files (x86)\SiteKiosk\Config\yourconfig.skcfg and you can send it to my email at adams(at)provisio.com
Re: on-screen keyboard doesn't show when cursor go to a Flash TextBox 11/05/2017 15:00
Also add the exact steps so that I can try to replicate your issue.
Re: on-screen keyboard doesn't show when cursor go to a Flash TextBox 12/05/2017 10:38
Sent steps by email, please check thanks!
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